Dear Customer, you have probably been sent this page because you have dmed our instagram or personally messaged one of our staff on facebook.
Unfortunately to many messages get missed this way and we can't use those communication channels to share your message with the right staff member (all staff have specialties) or remember the message as its not logged as a ticket. We also may be sitting on the couch watching a movie with our spouse and we do see it, but don't respond and then many more messages arrive its its easily missed far down the list, we are very sorry :(
Please only use one method, all methods go to the same inbox!